Returning goods

1.1 You have the right to return any goods that do not suite you within 14 days from the date of acceptance of the delivery - as defined HERE.

1.2 You are responsible for checking the quantity and quality of goods during delivery and, in the event of defective or non-conforming goods, you are required to notify Pandora immediately upon receipt of goods. If the product you bought is really defective, Pandora can fix it, replace it, or refund your money, in accordance with your legal rights as defined here.

Refund Procedure

Send us an e-mail to, with the number of the invoice/delivery note, and the number of the HRK current account.

Once you have sent us all the necessary information, we will send you documentation, and the refund procedure, to the e-mail address you provided at the time of order placement.

Refunds are made exclusively in the above manner, by a transfer to an HRK current account, please be advised that we do not send money by courier.

In the event of a return of goods and/or a refund to a customer who executed a payment using a payment card, in part or in full, and regardless of the reason for the return, will make the refund through a Visa, EC/MC, or Maestro payment method. This means that the bank will make a refund to the cardholder’s account at the seller's request.

The delivered item, without prior contact and agreement with Internet Store operators, mentioned above, cannot be changed/money requested at any of the retail stores, or sent to the addresses indicated on the invoice/delivery note.


Any such package will be returned to the sender at its own cost.