1. Definitions

When the following terms occur under these conditions:

“Products” means products sold by Pandora.

"Pandora" means a company named SF1 CLIPS Ltd., Zagreb, Zadarska 77, a distributor of PANDORA JEWELERY, which, as the holder of the "Pandora" franchise for the territory of the Republic of Croatia, acts on its own behalf and for its own account, but uses the name "Pandora",

"Services" means the services provided by Pandora to its customers.


2. Basic conditions

Pandora's general business conditions are defined by Pandora's sales terms. The general business conditions of the Internet Store have been defined in greater detail according to the areas you can access by clicking on the desired field. The general business conditions define the activity of the Internet Store, the rights of users, and the business relationship between Pandora and the customer.

The Internet Store is an information system designed to represent and sell products to consumers. It is managed by SF1 Clips doo. The user is the person who uses the specified system, i.e., the consumer in the Internet Store.


3. Orders

Orders may be placed in the following manner:

(a) by email: info@pandorashop.hr

(b) via Internet, at www.pandorashop.hr

The maximum number of items that one buyer can buy during one purchase is 15.

A maximum of 5 items may be included in a single order.

All orders are subject to availability restrictions. Pandora will notify buyers, as soon as possible, of any out of stock items.

Pandora reserves the right to a full or partial refusal of an order, or the right to request a prepayment, in case it has detected that potential buyer has a weaker creditworthiness.

Pandora reserves the right to a full or partial refusal of an order.


4. Delivery of goods

Delivery is done exclusively for addresses on the territory of the Republic of Croatia. Pandora will make every effort to deliver the products to the address specified in the order within five (5) business days, at a price of HRK 30,00 (standard delivery).

We deliver to the address stated in the order form on the territory of the Republic of Croatia in cooperation with Overseas Express courier service.

Express delivery is also possible within 3 working days at a price of HRK 70,00, regardless of the value of the order. Please indicate if you want express delivery.

If your order exceeds the amount of HRK 650,00, your standard delivery will be free of charge.

If, for a specific reason or force majeure, the abovementioned delivery time cannot be met, you will be notified in a timely manner.

A deviation and extension may occur if the recipient is not at the address of the attempted delivery, does not answer at the phone number on record, or due to traffic situations that the carrier could not influence.

Your obligation is to check the item upon receipt and immediately, and at the latest within 24 hours of receipt, report any irregularities by sending us an e-mail to info@pandorashop.hr.

If you want a product or service delivered in a different manner than that provided by Pandora, you must submit such a request to Pandora and, if accepted, pay any associated costs.

Ownership of products and all associated risks are transferred to you at the time you receive them.


5. Product prices and payment methods

All prices are in HRK currency, VAT included. The prices do not include transportation costs. Pandora can change product prices without prior notice. Pandora will not change prices after your order has been confirmed.

You will pay the product price valid at the moment of sending the order in the local currency.

You can choose from one of the following payment methods:

The invoiced value can be paid in cash at the time of receiving the goods, or in advance via a payment order payable at a post office or a bank.

Payment card at the time of the on-line purchase. We accept Visa, Visa Electron, MasterCard, American Express or Maestro payment cards. The card must be approved by the issuing bank for on-line (Internet) payments.

When entering payment card information, confidential information is transmitted through a public network in a protected [encrypted] form using SSL protocol and the PKI system, as the current state-of-the-art cryptographic technology.

The security of data at the time of the purchase is guaranteed by the payment card processor, WSPay, so that the complete payment process is carried out on WSPay's web pages. Payment card information is not available to our system.

Payment is possible only in HRK currency. Payment is possible with payment cards from domestic and foreign banks. The amount your account will be charged is obtained by converting your currency into HRK according to the exchange rate of the National Bank of Croatia. When debiting your card, the same amount is converted into your local currency at the rate applied by the credit card operators. Due to these conversions, it is possible that there is a small difference between the amount charged and that displayed on our website.

Wire transfer (for legal entities) - upon receipt of an order, we will send you payment/calculation instructions. Your order will be delivered after your payment has been received.

Payments via checks in installments are not accepted.

If the address for the delivery of the product is different from the one indicated on the invoice, the invoiced price must be paid before delivery.

Bez računa se ne računa.