1. Why do we need your personal data?

PANDORA uses information from our interactions with you and other customers as well as certain third parties to help achieve its goal of providing the highest quality products and services.

PANDORA respects the privacy rights of our online visitors and recognises the importance of protecting the information collected about them. To this end, we have established procedures that ensure your personal data is processed in a responsible manner.

This privacy policy informs you about the kind of material we collect and how; the purposes for which we collect and use it; your rights about and options concerning our use of your data; how your data is processed and with whom it may be shared; and for how long we store your information etc. Please read it carefully.


The definition of personal data means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

When we use the term ‘processing,’ we mean any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

2. Who controls the data?

PANDORA A/S determines the purposes and means of the processing of your personal data. Carrying with it legal responsibilities, a data controller is legally responsible for the storing and use of personal information on computer or in manual files.

Contact Details:

SF1 Clips doo

10 000 Zagreb, Zadarska 77

VAT no: 106433170

E-mail: info@pandorashop.hr

PANDORA does not employ a Data Protection Officer. If you have any questions or concerns regarding privacy or if you have any enquires regarding the personal data you have given us, kindly contact SF1 Clips doo at any time.

3. What personal data is collected?

All our activities are based on stringent ethical principles and legal requirements, and we are committed to protecting the privacy of all visitors to our websites. For this reason, the way in which we collect and store information, including personal data, is dependent on how our website and related services are used. We do not collect any sensitive data about you.

In order to successfully process your order and send it to your home address, we need your name, address, city, e-mail and phone number.
On behalf of SF1 Clips doo we commit ourselves to protect the privacy of all our customers.
Pandora uses collected information primarily for the purpose of processing requests from users and site visitors. Pandora will occasionally send the newsletter to the primary contact email, and users have the ability to sign out of this mailing list we use for marketing campaigns.

All customer information is strictly stored and accessible only to employees to whom this information is necessary for doing business. All our employees are responsible for respecting the principles of privacy protection.

3.1 Data collected through your interaction with us

Various technologies may be used on our websites in order to improve them, make them more user-friendly, efficient and secure. Such technologies may lead to personal data being collected automatically by us or by third parties on our behalf. Examples of such technologies include cookies, flash cookies and web analytics.

Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies for which we do not accept any liability. Please check these policies before you submit any personal data to their websites.

3.1.1 Click-stream data

When you visit our website, data is sent from your browser to our server. This data makes it possible for us to optimise our services and improve your experience on our websites and applications. The data is automatically collected and stored by us or by third parties on our behalf.

We may collect information about your computer for system administration purposes as well as to report aggregate information for internal marketing analysis reasons. This is data about our users' browsing actions and patterns and may include the following:

• Visitor’s IP address

• Date and time of the visit

• Referral URL (the site from which the visitor has been referred)

• Pages visited and user journey on our website

• Information about the browser used (type, version, operating system, etc.)


3.1.2 Cookies

We use cookies on our website. Please read our Cookie Policy to find out more about our use of cookies and the privacy policies of the parties from which we use web analysis tools or of which we have integrated plug-ins on our websites.

When you buy something in our online store, when you create an account with us, or make any other form of contract with us, we will process your customary personal information for this specific purpose. We can also process your personal data if, for example, you have a request or the like that precedes your decision to enter into a contract with us.

4. Disclosure of personal data

Treating your data with the utmost care and confidentiality is one of our core values. If required by law, your data may be disclosed to third parties. We employ service providers and data processors to process data on our behalf. These services include authentication, hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency, address and e-mail checks

We may disclose your information to the extent that we are duty-bound to disclose or share your personal data in order to comply with any legal obligation or the directions of the Court or any other body of competent jurisdiction, or in order to enforce or apply our privacy policy and other agreements; or to protect the rights, property or safety of PANDORA, our employees, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5. Your right

If you provide us with personal data on our websites or other channels, this is done on an entirely voluntary basis. If you choose not to provide the requested information, various customer benefits may not be available to you. You can access and change your personal information at any time by logging in to your account at www.pandorashop.hr and entering the profile information for your account. Click on "My Profile" or "My Account" to gain access to your personal information.
If any of the information that you have provided us with has changed, e.g. if you change your email address or other contact details, or if you wish to cancel your registration with us, please let us know by editing your details on the "My Profile" or ”My Account” pages or by sending an email outlining the changes to: info@pandorashop.hr

In general, you have the following rights:

5.1 The right to request access to your personal data

You are entitled to gain access to some of the personal data you provide to PANDORA. By sending us an email on info@pandorashop.hr you may request details of the information about you that we hold and process, including the purposes for which it is used.

You can also access your personal details by logging on to your PANDORA account on www.pandorashop.hr and entering your account profile details. Click on “My Profile” or ”My Account” to gain access to your personal details.

5.2 The right to amend and/or delete your personal data

You have the right to request correction, appendage, deletion or blockage of your stored personal data. To do so, send us an email on info@pandorashop.hr. Without undue delay of receipt of your request, we will comply to the required extent. If, for any reason, we cannot comply with your request, we will contact you.

5.3 The right to restrict the processing of your personal data

In special circumstances, you have the right to restrict the processing of your personal data. To request restriction, kindly contact us on info@pandorashop.hr

5.4 The right to data portability

You have the right to receive your personal data (concerning you only) in a structured, commonly used and machine-readable format (“data portability”), and have the right to transit this data to another data controller. To request data portability, kindly contact us on info@pandorashop.hr

5.5 The right to object to the processing of your personal data and to unsubscribe

You have the right to ask us not to process your personal data when processing is based on a legitimate interest pursued by PANDORA, e.g. for marketing purposes. We will inform you in this privacy policy if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to object at any time by contacting us on info@pandorashop.hr or in writing to the postal address included at the end of this document.

Emails sent to you by PANDORA containing newsletter or marketing content include the option to unsubscribe by following the instructions set out in the email. If you do not wish to receive emails from us, you can simply click on the unsubscribe hyperlink and we will stop sending you emails.

For all other types of messages you may receive from us, such as maintenance announcements or administrational notifications, the receipt of such can only be terminated by deleting your account. These messages are a mandatory part of user accounts and the related use of our websites and (mobile) applications. Contact us on info@pandorashop.hr to delete your account.

5.6 The right to withdraw your consent at any time

You are at any time entitled to withdraw your consent to our processing of your personal data. The withdrawal of consent shall, however, not affect the lawfulness of processing based on consent before its withdrawal. Contact us on info@pandorashop.hr to withdraw your consent.

If you wish to withdraw your consent to receiving promotional information and offers in general, including by postal services, email, text message, telephone or any other electronic means, you may do so at any time in writing to SF1 Clips doo, Zagreb, Zadarska 77, or by sending an email on info@pandorashop.hr. Should we have misgivings regarding your identity, we may ask you to provide identification.

5.7 Conditions and/or limitations on your rights

There may be conditions to or limitations on your aforementioned rights. We are therefore unable to guarantee your right to data portability, as it is dependent on the specific circumstances of the processing activity.

Contact Information

Should you have any questions about our privacy policy or the processing of your personal data, please feel free to contact us.


Data Controller:

SF1 Clips doo

Zadarska 77, Zagreb


Call center:

E-mail: info@pandorashop.hr


We do not collect personal data of a person under the age of 18 years. If we find that we have accidentally collected personally identifiable information from a person under the age of 18, such information will be removed immediately from our records. If you are under the age of 18, contact us through your parent or guardian because we can not collect and use your personally identifiable information without the express consent of your parent or guardian.


6. Changes to this policy

This privacy policy may be changed from time to time in order to keep pace with new developments and opportunities relating to the Internet and to stay in line with prevailing legislation. Any changes we may make to our privacy policy in the future will be posted on this page and.

Last updated: June 2019